Frequently asked questions (FAQ)

What is the payment methods you accepted?
We accept PayPal, Visa, Mastercard, American Express. Also, we accept skrill and Neteller. For Mobile Banking in Bangladesh, we accept BKash, Rocket and Bank Wire.
Do we accept Bitcoin ?
No, We do not accept Bitcoin for payment.
How Long Does It Take To Process My Refund?
All refunds will be issued within 30 days of the refund being approved. Refunds are generally approved within 30 days of your initial signup date or cancellation date, depending on how old your account is.
Do You Offer Custom Package/ Server?
Yes, We offer custom package and server also. For the custom package or server, please drop an email to [email protected] or open a ticket to the sales department.
How long does it take to active the domain registration?
After confirming the payment it will be activated automatically and it takes 15 to 20 minutes.
Do you deliver the server instantly?
No, We do not provide the Server instantly. It depends on the package. Normally it takes 2 hours to 72 hours.
Can I host adult or pirated content?
We do not allow adult or pirated content on our onshore web hosting and server.
Do you have free SSL?
Yes, We have free SSL with all the web hosting and reseller web hosting packages.
Do you help me to migrate the website?
Yes, We will help you to migrate your website from another provider. For migration, you have to open a support ticket and we will complete the migration within 24 to 72 hours.

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